Massage Booking

Arrival Policy: We recommend you plan to arrive for your treatment no less than 10 minutes before your scheduled time. This allows for the completion of any necessary paperwork and/or assessments prior to treatment.

Late Policy: We will do everything we can to ensure you receive your full treatment time. However if you arrive late, in order for us to run on time for our other clients, your treatment will be shortened to accommodate the remainder of the scheduled time. We retain the right to charge you the full treatment fee.

Cancellation Policy: We will notify you via email or SMS the day prior as a courtesy reminder of your treatment. If you are unable to keep your scheduled appointment, please notify us via phone no less than 24 hours prior. Failure to provide the correct cancellation notice period, and/or if we are unable to fill your time slot, you will be charged the full fee of the scheduled service – at our discretion.

No Shows: Should a client forget or consciously forgo their appointment time for whatever reason, will be considered a “No Show”. Full payment will be charged for the scheduled service and we reserve the right to decline future bookings until payment is made in full.

If you have any questions at all regarding our policies – please feel free to discuss in further detail with your therapist. Thank you and enjoy your SBCT Massage Experience.