Appointment / Cancellation Policy

Policies

We respect that your time is valuable and we kindly ask that you appreciate that our time is also. We certainly understand that unexpected events creep up from time to time – but please be mindful that when you book a time with us, that allotted time is for YOU and ONLY YOU.

We do our best to be ready for you when you arrive, and so we ask that you keep your promise to us and show up for your appointment time. As massage therapists and small business owners, we do not get paid unless we perform treatments. Last minute cancellations and missed appointments can prove financially costly and can cause financial hardship.

Arrival Policy: We recommend you plan to arrive for your treatment no less than 10 minutes before your scheduled time. This allows for the completion of any necessary paperwork and/or assessments prior to treatment.

Late Policy: We will do everything we can to ensure you receive your full treatment time. However if you arrive late, in order for us to run on time for our other clients, your treatment will be shortened to accommodate the remainder of the scheduled time. We retain the right to charge you the full treatment fee.

Cancellation Policy: We will notify you via email or SMS the day prior as a courtesy reminder of your treatment. If you are unable to keep your scheduled appointment, please notify us via phone no less than 24 hours prior. Failure to provide the correct cancellation notice period, and/or if we are unable to fill your time slot, you will be charged the full fee of the scheduled service – at our discretion.

No Shows: Should a client forget or consciously forgo their appointment time for whatever reason, will be considered a “No Show”. Full payment will be charged for the scheduled service and we reserve the right to decline future bookings until payment is made in full.

Children & Teen Policy:  At SBCT, we do not perform massage therapy or body work treatments to children/minors under the age of seven (7) years.

Should a parent wish for massage or touch therapy be performed to a child under seven (7) years of age, they will be required to engage our Paediatric Massage Consulting Services where we will teach the parent or primary care giver how to perform massage strokes and applications. In addition we will formally educate parents, correct and up to date information relating to infant/child massage. This also includes adaptions to the growing child as they reach certain developmental milestones and also adaptions to massage for children with special needs. During PMC sessions, it is fully understood that the PMC or instructor does not massage the child directly instead the PMC or CIMI demonstrates stroke application & technique on a demonstration doll only.

If a child is seven (7) years or older and consents to massage, a parent/legal guardian must be present at all times during the consultation and application of massage treatment. The therapist must perform a permission sequence prior to any massage treatment. I.E “Do I have your consent to massage you today? May I massage you today?” This sequence must be an open question and if the child rejects massage – NO MASSAGE IS TO PROCEED regardless of what the parent/legal guardian etc says. If the child consents to massage and then asks for massage to stop; regardless of how much massage time is left in their booked service – massage must stop immediately to honour the child’s wishes. We respect your child’s right to say NO to treatment.

No remedial, deep tissue, sports massage and/or cupping, hot stone therapy, or aromatherapy treatments are to be performed on a minor. Exception is if the child is over sixteen (16) years of age and has provided consent in addition to parent consent.

SBCT – Massage & Wellness and any staff/employee of SBCT – Massage & Wellness reserves the right to refuse treatment. In this event said therapist and SBCT – Massage & Wellness are fully indemnified and you covenant not to sue or seek compensation via third party or in a court of law.
In the event of a parent/legal guardian being unable to attend SBCT Massage & Wellness with their child to an appointment; and allocate another person to accompany the child I.E grandparent, sibling (sibling must be over the age of eighteen (18), aunt, uncle, case worker, assigned support worker etc. SBCT – Massage & Wellness must be notified no less than twenty-four (24) hours prior. SBCT require the following details: Name of the person accompanying child & their contact phone number. If this person is not known to SBCT – Massage & Wellness, our staff reserve the right to request verification of their identification upon arrival.

As a women’s natural therapy and prenatal care clinic; SBCT is not a mandatory reporter. However; if we suspect a child is being harmed, abused, self-harming or is at risk of being harmed and abused in anyway shape or form. We have a moral obligation and reserve the right to report our concerns to the required authorities for further investigation. In such event, SBCT – Massage & Wellness or any employee of SBCT – Massage & Wellness is fully indemnified and you covenant not to sue, or seek compensation via a third party or in a court of law.

If you have any questions at all regarding our policies – please feel free to discuss in further detail with your therapist. Thank you and enjoy your SBCT Massage Experience.